Shipping policy

At PawFail, we prepare and ship your orders carefully so they arrive in the best condition. The timeframes below are estimates and are counted in business days (Monday through Friday, excluding weekends and public holidays).

Processing time
Once payment is confirmed, your order enters preparation. Processing time is 3 to 5 business days. During this period we review, pack, and document the order before handing it over to the carrier.

Transit time
After the order leaves our fulfillment location, estimated transit time is 7 to 10 business days, depending on destination, the carrier, and customs processing, if applicable.

Total estimated time
Under normal conditions, the total time from order confirmation to delivery is 10 to 15 business days. This timeframe is an estimate and is not guaranteed.

Order processing
Your order will not be accepted until payment has been received and processed. You will receive a confirmation email when the order is accepted and, when available, a tracking number once the package has been handed over to the carrier.

Destinations and customs
Times may vary for international shipments. Delays caused by customs, inspections, an incomplete address, an unavailable recipient, or events outside our control are not PawFail’s responsibility. Once we transfer the package to the carrier, title and risk of loss transfer to you.

Shipping address
It is your responsibility to provide a correct, complete, and up-to-date shipping address. We are not responsible for delays, returns, or losses caused by incorrect or incomplete information.

Delays
If your order exceeds the estimated timeframe, contact us at hello.pawfail@outlook.com with your order number. We will check the status with the carrier and update you as soon as possible.

Undelivered or returned packages
If the package is returned due to an incorrect address, failed delivery, or because it was not claimed, we will contact you to arrange a new shipment. Any additional reshipping costs, if applicable, may be charged to the customer.

Damaged or incorrect items
Please inspect your order as soon as you receive it. If the item arrived damaged, defective, or is not what you ordered, email us immediately at hello.pawfail@outlook.com so we can review the case and provide a solution.

Address changes
If you need to change the shipping address, request it before the order goes into transit. Once the package is in transit, we cannot guarantee changes.

For any shipping questions, contact us at hello.pawfail@outlook.com.